Support services

At Valro, great service comes as standard. Here’s how we can support you to get the most from our products:

Equipment finance or rental solutions are available if you need flexibility without the upfront cost.

Training is essential to get the full benefit from our products. This is why we are committed to developing a high quality e-Learning platform where users develop skills at their own pace, with our expert guidance. For example:

Our product data sheets provide the essential technical information needed for most applications. In roofing for example – our Centrix and Valmax data sheets give environmental and loading values, plus recommended fastener combinations in different substrates.

We can also offer building specifiers a technical advisory service to include:

• Site fastener pull-out testing
• Fastener fixing pattern calculations.

We stand by the quality of our products, which come with standard warranty cover as follows:

• Purchased equipment and accessories: 12 months warranty, subject to terms.
• Centrix and Valmax fasteners: 10 years warranty, subject to application. Extended warranty options available.

Customer service is at the core of our business, and we want to make sure that all our customers get the best support after their purchase. Here’s some of the ways we can help:

• Spares: We stock spare parts and consumables for all our products, ready whenever you need them.
• Repairs: Should anything unexpectedly go wrong with your Valro product, get back up and running quickly. Simply return it to us or our local partner for repair, or in certain situations, we can arrange a courtesy replacement to avoid any delays in urgent situations.
• Email support: Support could not be simpler. Email our technical team and they will resolve any issues that can be sorted remotely.